Refund Policy

Last updated: 30 October 2026

1. Nature of the product

Image packs are digital products delivered instantly: your studio access link is issued automatically as soon as payment is confirmed. Because delivery is immediate, refunds are more limited than for physical goods, as set out below.

2. When you are entitled to a refund

We refund in full where the fault is on our side, including: a paid order that never received its studio access link; a technical failure on our side that prevents you from using your credits; or a duplicate charge for the same order.

3. When refunds are not available

Credits that have been used (images successfully generated) are not refundable. Partially used packs are refundable only for exceptional service-failure reasons, at our discretion, and only for the unused portion.

4. How to request a refund

Contact us within 14 days of the purchase at ideashotteam@gmail.com, quoting your order number (shown on your success page and in your studio link). We aim to respond within 2 business days.

5. How refunds are paid

Approved refunds are made to the original payment method via our payment gateway (Touras). Depending on your bank, the amount typically appears within 5–10 business days.

6. Contact

Idea Shot AI FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Email: ideashotteam@gmail.com. Phone: +971 50 861 0531.